In Windows, search for and open the HP PC Hardware Diagnostics Windows app. Follow the on-screen instructions to download HP PC Hardware Diagnostics for Windows. Click the IN WINDOWS tab, and then click Download HP Diagnostics Windows. To download the latest version, go to the HP Hardware Diagnostics website.

If your PC isn’t officially compatible, you will be able to upgrade to Windows 11 anyway, but you may run into bugs and Microsoft says there’s no guarantee your PC will continue to receive security updates. If the HP PC Hardware Diagnostics for Windows app is not available on your computer, download the latest version from the HP Hardware Diagnostics website. Insert a formatted USB flash drive into your computer. There is also a helpful “Device specifications” button that links to a web page with more information about the system requirements. If Secure Boot isn’t currently enabled, you may be able to enable it. Here's How: 1 Open Run (Win+R) or a command prompt at boot.

If your PC crashes because of failing memory, and Windows Memory Diagnostics detects this, the system will prompt you to schedule a memory test the next time the computer is restarted. For example, if it says the problem is only that TPM 2.0 is not enabled, you may be able to enable TPM from within your computer’s UEFI firmware, which is the modern alternative to the BIOS. You must be an administrator to run the Windows Memory Diagnostics Tool. The tool will also tell you why and provide you with links to more information. If your PC isn’t officially supported, a window will open saying that your PC doesn’t currently meet Windows 11 system requirements. If your PC is compatible, a window will open saying that “This PC meets Windows 11 requirements.”

You’ll see a Windows 11 section at the top of the app.

How to run diagnostics on hp laptop